Technical Support Request

Prior to contacting Quanser Technical Support Team, please check also the Frequently Asked Questions section of our website. You may find a tip on how to resolve your issue there. If you cannot find an answer, please fill the Technical Support Request form. Our Technical Support Team will contact you within 24 hours (Monday to Friday).

* Required Fields

General Information
First Name *
Last Name: *
Institution *
Job Title: *
Telephone: *
E-mail Address: *
Please indicate what type of assistance you require *
Hardware (Quanser experimental plant, data acquisition board or amplifier)
Software (WinCon, QUARC, QRCP)
Both

Technical Support Request - Hardware

Please tell us more about the experiment and / or other hardware you need assistance with.
Data Acquisition Card * Serial Number* 
Amplifier * Serial Number * 
Please describe the problem you are experiencing: *
 

Technical Support Request - Software

ATTENTION WinCon users
Please note that QUARC software has replaced WinCon. As of January 1st, 2010, WinCon is no longer supported. Please contact us to upgrade to QUARC software. Click here to learn more about QUARC.
Control Software Used: *
QUARC for MATLAB / Simulink
QRCP for LabVIEW
Please describe the problem you are experiencing: *
To help diagnose your problem, please tell us more about the operating system you are using:
Operating System *
 

Technical Support Request - Software (QUARC)

Please indicate the version of the software components. To do this, please type "ver" in the Matlab workspace and copy the results in the text box. *
Matlab Version *
Microsoft Visual Studio or C++ Version *
2015
2013
2012
2010
2008
2005
SDK 7.1
QUARC Version *
If you are experiencing any MATLAB code generation problems, please copy and paste the complete build summary that is generated in the MATLAB workspace into the text box beside.
 

Technical Support Request - Software (QRCP)

QRCP Version *
LabVIEW Vesion *
 
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